PDC IDenticard

Data-driven decisions for the growth of your business

About PDC IDenticard

Founded in 1970 as a photo ID seller, IDenticard is now part of the ID and security products division of Brady Corporation, a billion-dollar manufacturer and marketer of a variety of identification and workplace safety products. They serve thousands of customers around the globe, including companies from Fortune 500, K-12 schools, federal government agencies, factories, and more.

lanyards_PDC
Business

Business Requirements

PDC IDenticard was running their eCommerce store on Shopify Plus and ERP was SAP. Though their data points were connected by DellBoomi, they had a few hiccups when it came to the data flow between orders (i.e.) both with syncing of order and further processing. They wanted a seamless flow, more fields, and the data to be mapped in the database.

Integration Solutions

Two critical workflows are integrated by Cloras for PDC with regards to the orders placed by the customers.

Order Sync

To make the process as quick and as easy as possible, the orders placed on the eCommerce store are synced to provide all the information they need in real-time for managing orders effectively.

      Data Flow: Shopify Plus > SAP

Order Processing Sync

This sync helps PDC to plan, process, and proceed with order fulfillment. Also, letting the customer be aware of the status of when they’d be receiving the consignment. The invoice too shall be generated.

    Data Flow: Shopify Plus > SAP

Benefits of P21 BigCommerce Integrations

Incorrect order information is the last thing a retailer would expect while doing business. When PDC collaborated with Cloras to provide a better service to the customers by integrating their Orders-related data points, they had a set of requirements like more address fields, increased character length, and abbreviation of places to be imbibed in the fields. Also, they wanted all the data to be mapped in the database. With the help of these two integrations, PDC can now gain full access to the entire customer orders’ and process them faster, irrespective of the channel they bought from.

Supercharge your online store with P21 BigCommerce integrations